Privacy Policy

1. Data Controller

The data controller is TOP 4 LEVELS S.R.L., located at Șos. de Centură nr. 2i, Ștefăneștii de Jos, Ilfov, 077175, Romania. You can contact us at office@4levels.ro or by phone at 0733.673.002.

2. Data We Collect

We collect personal data only when you voluntarily provide it through:

• Contact form — name, email address, phone number (optional), subject, and message.
• Booking form — name, phone number, requested service, and preferred date.

We do not collect sensitive data and do not process financial information (bank cards, accounts, etc.).

3. Purpose of Processing

Collected data is used exclusively for:

• Responding to your contact or information requests
• Confirming and managing service appointments
• Communicating about the services you requested

The legal basis for processing is the performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR), and legitimate interest in managing customer relationships effectively (Art. 6(1)(f) GDPR).

4. Cookies and Analytics

4levels.ro uses Cloudflare Web Analytics for traffic measurement. This solution is privacy-focused: it does not set tracking cookies, does not use fingerprinting, and does not collect personal data. Statistical data is aggregated and anonymous.

The site may use strictly necessary cookies for proper functionality (for example, the light/dark theme preference stored in localStorage). This data is not transmitted to any server.

5. Form Submissions (Web3Forms)

Messages sent through the contact or booking form are processed by the third-party service Web3Forms (web3forms.com), which transmits the form content via email. Web3Forms temporarily stores data for email delivery purposes. Please consult the Web3Forms privacy policy for full details.

6. Data Retention

Data submitted through forms is retained on our email servers for as long as necessary to resolve your request, but not longer than 24 months. Data may be deleted earlier upon your request.

7. Your Rights

Under GDPR Regulation (EU) 2016/679, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erasure of your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing

To exercise your rights, contact us at office@4levels.ro . You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP — anspdcp.eu).

8. Security

The site is served exclusively over HTTPS. We apply appropriate technical measures to protect transmitted data. We do not store authentication credentials or financial information.

9. Policy Changes

We reserve the right to update this policy. The date of the last update is displayed at the top of this page. Continued use of the site after changes are published constitutes acceptance of those changes.